Privacy Policy

This Privacy Policy explains how Sublimation Prints, a division of Odyssey Apparel (Pty) Ltd (“we”, “us”, or “our”), collects, uses, and protects your personal information when you access or use our website, online shop, or any related services (the “Services”). We keep things transparent, secure, and easy to understand. Because trust matters.

1. Information We Collect

We collect information to run our Services smoothly, fulfil orders, and improve your experience.

Information we collect includes: – Personal Information: Your name, email address, phone number, billing/shipping details, and account information.

  • Technical Information: IP address, browser type, device identifiers, usage patterns, and cookies.
  • Order & Transaction Information: Items purchased, payment details (processed securely by trusted payment providers), and order history. We also disclose to Google information about transactions conducted on our Services to facilitate the Google Customer Reviews program.
  • Communications: Messages you send to us, customer support queries, and newsletter sign-ups.
  • Automatically Collected Data: Behaviour analytics, site navigation, and interaction with our content or features.
  • Security & Fraud Prevention Data: Information collected via Google reCAPTCHA to protect our Services from abusive activity, bots, and unauthorised access.

We do not knowingly collect sensitive demographic details such as ethnicity, income, or education level. We also do not collect birth times, astrological data, or similar categories.

2. How We Collect Information

We gather your information through the following:

  • Directly from you: When you place an order, create an account, subscribe to emails, or contact us.
  • Automatically: Through cookies, web beacons, and similar tracking technologies used by us and third parties (including Google) to collect information in connection with the Google Customer Reviews program. This includes Google reCAPTCHA, which is subject to Google’s Privacy Policy and Terms of Use.
  • From trusted third parties: Payment providers, courier partners, analytics platforms, and security tools. Third parties (including Google) may be placing and reading cookies on your browser to collect information as part of our customer feedback and review systems. ## 3. How We Use Your InformationWe use your data to:
  • Process your orders and deliver your products.
  • Provide customer support and respond to queries.
  • Improve our Services, website experience, and product offerings.
  • Send updates, promotions, and newsletters (if you opt-in).
  • Protect our platform using tools like Google reCAPTCHA to detect fraud, bots, and malicious activity.
  • Comply with South African law (including POPIA) and any other applicable regulations.

4. How We Share Your Information

We only share information when absolutely necessary:

  • Service Providers: Payment processors, couriers, email platforms, analytics tools, and security providers (e.g., Google reCAPTCHA).
  • Legal Requirements: If required by law, court order, or lawful request.
  • Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets.
  • Aggregate or De-identified Data: Used for analytics or product improvement, without identifying you personally.

We do not sell your information. Ever.

5. Your Choices

You have full control over your information:

  • Marketing Preferences: Easily unsubscribe from marketing emails at any time.
  • Cookies & Management: You can adjust your browser settings to block, manage, or delete cookies. For more information on how Google uses data and how you can opt-out, please visit Google’s Privacy & Terms page.
  • Account Info: Update or correct your details by logging into your account.
  • Data Requests: You may request access, correction, or deletion of your personal data as allowed by law.

6. Data Security

We use reasonable technical and organisational measures to protect your information. While no online service is 100% secure, we work hard to keep your data safe, including the use of security systems like Google reCAPTCHA.

7. International Transfers

Your information may be processed outside South Africa by trusted service providers. We ensure appropriate safeguards are in place to protect your data.

8. Children’s Privacy

Our Services are not intended for anyone under 18 years old. We do not knowingly collect information from children.

9. Changes to this Policy

We may update this policy from time to time. The latest version will always be available on our website. Continued use of the Services means you accept any changes.

10. Your Rights Under POPIA and Other Data Laws

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion (where legally applicable)
  • Restrict processing
  • Receive your data in a portable format
  • Object to processing

Contact us at info@oashop.co.za to exercise your rights.

11. Your Consent

By using our Services, you consent to the collection, use, and processing of your information as described in this Privacy Policy.

12. Governing Law

This Privacy Policy is governed by South African law.

13. Data Protection Officer

For data-related queries:

Data Protection Officer info@oashop.co.za.

14. Third-Party Websites

We may link to external sites. We are not responsible for their content or privacy practices. Always review their policies.

15. Agreement to Privacy Policy

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Last Updated: 2026/06/30 – Sublimation Prints a division of Odyssey Apparel (Pty) Ltd

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